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The Distribution of Computer Skills are Worse Than You Think

One of usa­bi­li­ty­’s most hard-earned lessons is that you are not the user. This is why it’s a disaster to guess at the users’ needs. Since designers are so different from the majority of the target audience, it’s not just ir­re­le­vant what you like or what you think is easy to use — it’s often mis­lea­ding to rely on such personal pre­fe­ren­ces.